Return Policy

In order to process a return:

1. Send an email to info@onofriends.com with your order # and the item(s) you want to return

2. You will hear back from Ono with a Return Authorization Number (RA #)

3. Print the attached Return Form and fill in the required information

4. Repack the merchandise and enclose the completed Return Form

5. Attach the completed Return Address Label to your package and send to us via the carrier of your choice

Ono will process a credit/refund for your mat(s) as soon as the returned item is received. All returns should be sent to: DIRECTSOURCE C/O ONO, ATTN: RETURNS DEPARTMENT, 5510 GRACE PL COMMERCE, CA 90022-4112.

If you have any questions or concerns please send an email to info@onofriends.com.