IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Shipping + Returns
We want you to be happy! We will gladly provide a refund for unused mats returned within 30 days of purchase. We are unable to accept items that have been used.
In order to process a return:
1. Send an email to firstname.lastname@example.org with your order # and the item(s) you want to return
2. You will hear back from Ono with a Return Authorization Number (RA #)
3. Print the attached Return Form and fill in the required information
4. Repack the merchandise and enclose the completed Return Form
5. Attach the completed Return Address Label to your package and send to us via the carrier of your choice
Ono will process a credit/refund for your mat(s) as soon as the returned item is received. All returns should be sent to: DIRECTSOURCE C/O ONO, ATTN: RETURNS DEPARTMENT, 5510 GRACE PL COMMERCE, CA 90022-4112.
If you have any questions or concerns please send an email to email@example.com.