Frequently Asked Questions
If we haven't answered your question below, please reach out to us at info@onofriends.com
Product Questions
Do Ono pet bowls really suction to the floor?
Yes! As long as air can't get underneath the mat, all Ono mats are self-sealing and cannot be released by pulling on the bowl.
This includes wood, laminate, stone and glass surfaces.
Important note - if you have a tiled or wood surface that has holes, divots or fractures (e.g., a farm table) the suction function will not work as well. Also, it is critical that the back of the mat is clean and free of lint and dust. To release the suction simply peel the outer edge.
Which Ono products are best for my furry friend(s)?
The Good Bowl (Single):
10" x 10" x 1.6"
One 16 oz bowl
For small-to-medium pets
The Good Bowl (Double):
18" x 10" x 1.6"
Two 16 oz bowls
For small-to-medium pets
The Great Bowl (Single):
11.5" x 11.5" x 1.9"
One 32 oz bowl
For large pets
The Great Bowl (Double):
20" x 11.5" x 1.9"
Two 32 oz bowl
For large pets
What material are Ono products made out of?
Ono products are made from 100% food-grade silicone that is 3rd-party quality tested (FDA approved and CPSC certified).
What's so cool about silicone?
Doesn't slide on floor surfaces
Doesn't support the growth of fungus, mold or bacteria
Microwave, dishwasher and oven safe (up to 350 degrees)
Free of BPA, BPS, PVC, lead and phthalates
Built to last (bendable and flexible and doesn't fade, corrode or deteriorate)
Composed of silicon and oxygen atoms - the second-most abundant element in the earth's crust
Seriously, how cool is silicone?
What if my mat doesn't lie flat or the lip curves up?
Unfortunately, very rarely a defective mat slips through the cracks. If the edge of your mat doesn't lie flat, your mat won't suction as well to the surface. If you believe you have a defective mat please email us at info@onofriends.com with a picture of your mat. We will provide a replacement immediately!
Is ezpz is the original inventor of these products?
Yes, we are! Read our story here. All of our patented products are made from high quality, food-grade silicone that suctions directly to the surface.
Cleaning + Care
Can I put Ono products in the microwave, oven, or dishwasher?
All of our SILICONE products (WITHOUT the bowl inserts) are safe to use in the microwave. They are oven safe, too (up to 350 degrees). They are also dishwasher safe, though we have found that rinsing with warm soapy water works just as well (if not better).
What if I see soap or water spots on my mat after washing?
In order to avoid this issue, we recommend using the steam and dry settings on your dishwasher and increasing the distance between the mat(s) and other dishes (space will allow the dishwasher to clean the detergent thoroughly). If there are still spots, you can wipe the mat with a wet washcloth or with white vinegar and hot water. Additionally, be aware that phosphate-free dishwashing detergents may cause silicone dishes to end up with water spots or hold onto certain smells / tastes. It’s not considered a risk to your children, and adding some white vinegar or a non-toxic rinse aid to your wash cycle can solve it.
What is the best way to store Ono products?
Ono products allow for smarter storage!
Mats fit in most kitchen cupboards or you can stack in a utensil drawer. No more mismatched bowls!
What about stacking?
The mat's silicone is sturdy, which means you can carry 2-3 mats (plus food!) to and from the floor.
Purchasing + Shipping
Can you ship to addresses outside the United States?
Great news! We are now shipping internationally to many countries worldwide. When visiting our site, you should receive a pop-up indicating whether we ship to YOUR country.
Which retail stores carry Ono products?
Find a retailer near you on our store locator page.
Do you work with co-ops?
No, Ono does not work with co-ops, as we want to focus on our independent boutiques and larger retail partners. If product that looks like Ono is offered through a co-op, please know that this product is NOT from Ono and is sourced from another manufacturer. This manufacturer may be violating our registered patents and may not have our stringent testing standards in place.
What do I do if something is wrong with my order?
For example, if I ordered the wrong item or hit send too soon?
No problem. We all make mistakes! Email info@onofriends.com & we can help.
Returns + Exchanges
What's your return policy?
We want you to be happy! We will gladly provide a refund for unused products returned within 30 days of purchase. We are unable to accept returned items that have been used. If you need to return your mat(s) please visit shipping & returns. You will be given step-by-step instructions on the return process.
